General Information
- Does Filo use GPS?
- Does Filo works in my Country?
- Do I need to pay a monthly fee to use Filo?
- Is Filo waterproof?
- What are Filo's dimensions? Is thin?
- Once I connect Filo to my smartphone, can I still use other devices that require Bluetooth?
Using Filo
- How can I find my Filo?
- What is the button of Filo used for?
- What happens if I turn off Bluetooth on my phone?
- What happens if I turn off my smartphone
- Does Bluetooth always need to be enabled for Filo to work?
- Can other people see my Filo devices?
Filo’s pairing
- I downloaded the Filo App, how do I connect my first Filo to my phone?
- I tried following the in-app tutorial to connect Filo to my phone but it didn’t work, what can I do?
- I updated my Android’s Operating System and now I am unable to pair a new Filo to my phone.
- I am unable to connect Filo to my smartphone because everytime that I try, my smartphone sends me overlay notifications on the screen. What can I do?
Battery
- What type of battery does Filo use?
- Is the battery included?
- Where can I buy Filo's battery?
- Is Filo's battery rechargeable?
- How long does Filo's battery last?
- How do I know if the battery CR2016 is running low on battery?
Phone Ringtone
- In order to make my smartphone ring do I need to hold down the button on Filo?
- Why is there a notification on my phone saying “Filo is looking for you”?
- I pressed Filo’s button to look for my smartphone but my phone doesn’t ring or the volume is low. How can I change the volume on my smartphone?
- How many seconds does your phone ring for after pressing Filo’s button?
- What does the “find smartphone/iPhone” button do in the Filo app?
Comfort Zone
- What is the Comfort Zone?
- How can I activate the Comfort Zone?
- How can I deactivate the Comfort Zone?
- Can I activate the Comfort Zone for all my Filo(s) at once?
- Does the Comfort Zone have a sound notification?
- Will the Comfort Zone notify me with a sound even if my smartphone is in Silent Mode?
Smartwatch App
- Is Filo compatible with my smartwatch?
- How can I install the Filo app on my smartwatch?
- Is the Filo smartwatch app free?
- What features does the smartwatch app have?
- Can I connect my Filo directly to my smartphone?
- Does the Filo smartwatch app work even if I don’t have my smartphone with me?
For assistance please, call
+39 06 622 88 004
Monday through Friday between 9:00 a.m. and 12.00 p.m.
or
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